First Achievers Childcare / Client story
Aminata wanted a CRM that fit her day.
Aminata wanted prospective parents to be able to book a tour and hear back at the right moments. She needed a system built around her center’s day-to-day work, with the setup handled for her and room to grow as the business grows.
- Client
- First Achievers Childcare
- Working with
- Aminata Traore
- Industry
- Childcare & early learning
- Delivered by
- Cyber Genie
The starting point
She wanted useful support without a configuration project.
For Aminata, the important work was welcoming families, organizing tours, and helping parents with the next step. Other childcare platforms offered more features than she had time to configure. She wanted the support that fit her center, with someone taking care of the setup.
In their words
“I wanted something built around our center, with the setup taken care of and room to grow when we need it.”
We worked around that parent journey. The website and custom CRM connect inquiries, tour bookings, and follow-up, with Cyber Genie handling implementation and configuration. Aminata can use the workflow she needs now and ask for improvements as the center’s needs develop.
A closer look / The parent journey
From “Can we visit?” to a thoughtful follow-up.
A parent can choose a tour time on the website. Behind it, the CRM keeps the family’s inquiry and visit together and supports confirmations and reminders. When staff mark the tour complete, the post-tour workflow helps the team continue the conversation as the family considers enrollment.
Explore the client websiteWorkflow overview
A parent schedules a tour
The website connects the visit to the family’s inquiry.
The visit stays organized
Confirmations, reminders, and the tour calendar support the team.
Follow-up continues
After staff mark the tour complete, the CRM supports the next conversation.
What we delivered
What changed for Aminata.
A website built for prospective families
Clear program information and a direct route to schedule a tour help parents take the next step toward visiting the center.
A CRM shaped around the center
Inquiries, tours, family communication, and next steps live in a system built for Aminata’s workflow, with the setup handled by Cyber Genie.
Tour follow-up handled in the workflow
The CRM supports visit confirmations, reminders, and post-tour messages, helping the team stay in touch as parents consider enrollment.
Room to grow without a configuration project
The system can evolve with the center’s needs. Aminata can ask for the next improvement while Cyber Genie handles the implementation.
As the center grows
She can ask for the next improvement.
The system can grow with First Achievers. Aminata can explain what would make the next part of her work easier, and Cyber Genie can build the agreed improvement into the existing workflow. The service includes handling that configuration, so she has a team to turn to as new needs emerge.
In their words
“I want parents to be able to book a tour, receive the right follow-up, and stay connected while I focus on our families.”
How it comes together
A clearer next step for the parent and the team.
- 1
Discover the center
Parents explore the website and choose a tour time.
- 2
Keep the visit connected
The team sees the inquiry, scheduled tour, and communication together.
- 3
Follow up with context
The CRM supports the follow-up while Aminata focuses on families and the center.
The result
A system shaped around her center, with room to grow.
Aminata now has a website and custom CRM that support the prospective-parent journey in one connected workflow. Tour scheduling and follow-up are built around the center’s needs, with Cyber Genie taking responsibility for setup and future improvements.
In their words
“Cyber Genie built around how we work. Parents can book tours, follow-ups are taken care of, and I can focus on our families as we grow.”